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Every customer matters. Because the owner/operator Jeramie, answers all his calls and emails, you will be speaking with him directly. However, occasionally you may have to leave a message if he is with another client or on a roof. No worries though, he calls back as soon as he is free. Usually within 1 hour or less.
Common Questions
Talk to the owner, Jeramie Curtice, when you call or email. No call centers or departments.
Calls are usually accepted between 9 am and 5 pm, but Jeramie will answer his phone even on nights and weekends if he is free. All calls forward to his cell phone.
If you don’t get an answer, please leave a message and expect a call back within 2 hours or less during normal business hours.
Sometimes right away. But never longer than 24 hours, even on the weekend.
We schedule appointments from 9 am to 5 pm. Sometimes we can accommodate other times. Just ask.
Transition TV is an in-home service. That means they come to you and work from their truck. Avoiding the overhead expenses of a storefront has kept Transition TV in business since 2009. At the same time, around a dozen shops have opened and closed their doors due to high expenses. Technicians can’t sit around waiting for customers, and servicing them in-home at the same time. However, Transition TV is based out of Grand Haven, MI, and services customers up to a 2-hour drive distance.
Service Area Map
Live outside our service area, but still in Michigan? No worries. Just ask us if we are able to come to you. Our billing starts on the road after 1 hour drive time from Grand haven, MI for extended areas.