Our Guarantee
& Warranty
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Our Guarantee & Warranty
At Transition TV, I stand behind my work.
A properly installed antenna system should receive the reliable stations your location can reasonably support. But TV reception is not cable, satellite, or streaming. It depends on distance, terrain, trees, buildings, weather, seasons, transmitter power, interference, and the actual broadcast signals available at your address.
So here is the plain-English version: if I installed it, and the issue is caused by my workmanship or covered equipment, I will make it right.
Plain-English Version
✓ New antenna installations include a 1-year workmanship and equipment warranty.
✓ Antenna repairs include a 90-day workmanship warranty on the repair performed.
✓ Covered warranty issues are handled at no charge.
✓ If the issue is caused by storms, lightning, fallen trees, animals, roof work, customer-made modifications, customer-supplied equipment, or work performed by someone else, I will explain the problem and quote any needed work before proceeding.
✓ Weak, moderate, distant, or fringe TV stations may work, but they cannot be guaranteed in all conditions.
Reception Guarantee
For new antenna installations, Transition TV guarantees a professional installation designed to receive the reliable local stations your location can reasonably receive.
Expected reception is based on FCC DTV Reception Maps (found here), on-site signal testing, antenna height and placement, directional alignment, signal strength, signal quality, local terrain, trees, buildings, and interference conditions.
Strong local stations predicted for your address are the basis of our reception guarantee.
Moderate, weak, distant, or fringe stations may come in, and I will always try to get the best possible result, but they are more likely to be affected by weather, trees, leaves, atmospheric changes, and interference.
That is the honest version. Anyone promising every channel forever is selling weather control with a roof mount.
1-Year New Installation Warranty
New antenna installations include a 1-year workmanship and equipment warranty on equipment purchased from and installed by Transition TV.
This warranty covers:
✓ Antenna mounting and alignment
✓ Installed coax connections
✓ Transition TV-installed antennas, amplifiers, filters, splitters, mounts, and related parts
✓ Workmanship-related installation issues
✓ Covered equipment purchased from Transition TV
If covered equipment fails during the first year due to a defect or installation issue, Transition TV will repair or replace the covered equipment at no charge.
One-Year Adjustment Period
TV reception naturally changes with seasons, foliage, weather, and atmospheric conditions.
Because of that, new antenna installations include up to 3 return visits within the first year for covered reception or installation issues.
If the issue is covered under warranty, there is no charge.
If the issue is not covered, I will explain what is happening and provide options before any billable work begins.
No-Frustration Promise
If Transition TV cannot resolve a covered reception issue after up to three covered adjustment visits, I may offer a partial refund of up to 50% of the original installation cost, and you keep the installed system.
This keeps things fair. You are not left empty-handed, and Transition TV is still compensated for equipment, labor, and time already provided.
90-Day Repair Warranty
Antenna repairs include a 90-day workmanship warranty on the specific repair performed.
Because Transition TV cannot warranty another company’s original installation, this coverage applies only to the repair work completed by Transition TV.
During the 90-day period, Transition TV may return up to 2 additional times at no labor charge for issues related to the original repair.
What Is Not Covered
Warranty coverage does not include damage or reception problems caused by:
✕ Lightning
✕ Storms
✕ Fallen trees or branches
✕ Animals
✕ Roof work
✕ Customer-made modifications
✕ Work performed by others
✕ Customer-supplied equipment
✕ Power surges
✕ Interior TV settings or tuner problems
✕ Weak, moderate, distant, or fringe stations
✕ Interference from LED lights, electronics, FM, LTE, ham radio, CB, marine radio, emergency radio, or other outside signals
Travel Policy
Appointments within 60 road miles of Grand Haven have no travel surcharge.
Beyond 60 miles, a travel surcharge of $4 per mile over 60 miles may apply.
If the issue is determined to be the result of a Transition TV workmanship error, the travel surcharge is waived if the issue is determined to be a Transition TV workmanship defect.
Warranty Service
If you believe your system needs warranty service, schedule a Warranty Service visit.
I will inspect the system, determine whether the issue is covered, and explain your options before any billable work begins.
Warranty Information
| Service | Warranty |
|---|---|
|
12 Months |
|
|
90 Days |
|
|
Starlink Install Service |
90 Days |
|
Transition TV Purchased Equipment |
1 Year |
|
Customer-Supplied Equipment |
None |
- Damage caused by storms, lightning, power surges, fallen trees or branches, animals, roof work, customer modifications, tampering, or third-party reconfigurations is not covered.
- Advanced signal evaluation
- Check home interference
- Check area interference
- Whole home coax testing
- Equipment failure replacement
- Connectors and loose ends
- Filter failures or issues
- TV Tuner diagnostic
- Incorrect input verification
- Antenna aim and placement
- Ground faults or disconnect
- Splitters and amplifiers
- Antenna replacement
- TV scan and setup help
- Grounding equipment
- Covered return visits
- Priority scheduling
- Direct communication
The guarantee is my promise to install your antenna system properly and pursue the best reception your location can reasonably support.
The warranty is the coverage period for workmanship, equipment, repairs, and covered service issues.
Weak, moderate, distant, or fringe stations may work, but they cannot be guaranteed in all conditions because they are more affected by weather, trees, terrain, leaves, atmospheric changes, and interference.
The FCC map is a helpful starting point, but real-world testing matters because trees, buildings, hills, and interference do not ask permission before ruining a signal.
This covers installation-related issues, antenna alignment, mounting, coax connections, and covered equipment supplied by Transition TV.
However, I can inspect the system, identify what happened, and explain your repair options before any billable work begins.
One station may broadcast from a different tower, use a different frequency, have weaker signal strength, or be more affected by interference. I will test the signal and explain whether it is a system issue or a broadcast/location issue.
Check our Signal Index or Channel Search to see if it’s the current atmospheric conditions causing the issue before scheduling a warranty visit.
However, I cannot warranty another company’s original work. Any repair I perform includes a 90-day workmanship warranty on that specific repair.
During that period, Transition TV may return up to 2 additional times at no labor charge for issues directly related to the original repair.
If the issue is not covered, I will explain what is happening and provide options before any billable work begins.
Beyond 60 miles, a travel surcharge of $4 per mile over 60 miles may apply. If the issue is determined to be the result of a Transition TV workmanship error, the travel surcharge may be waived.
I will inspect the system, determine whether the issue is covered, and explain your options before any billable work begins.
Strong winds, heavy rain, snow, temperature inversions, seasonal foliage, and atmospheric conditions can temporarily change signal strength. Those conditions are outside anyone’s control and are not considered defects in the installation. Our Signal Index can help you determine if it’s the weather or not.
If weather reveals a workmanship issue or covered equipment problem during your warranty period, I’ll repair it at no charge. If the issue is caused by storm damage, lightning, fallen trees, animals, or other outside events, I’ll explain what happened and provide an estimate before any billable work begins.
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