Privacy

Last Updated: September 30, 2024

Transition TV, LLC (“we,” “us,” or “our”) is a company based in Grand Haven, Michigan 49417, USA. We specialize in providing antenna services to our clients. Our website address is https://transitiontv.com/. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

2. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

Consent: When you voluntarily provide personal information, we process it with your explicit consent.
Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: To fulfill our legitimate interests in providing and improving our services, provided these interests are not overridden by your rights.

3. What Personal Data We Collect and Why

We collect various types of personal data for specific purposes:

Contact Information: Including your full name, address, phone number, and email address.
- Purpose: To communicate with you, respond to inquiries, schedule appointments, and provide our services.
Client Needs and Interests: Specific information regarding your requirements related to our services.
- Purpose: To tailor our services to meet your specific needs and improve customer satisfaction.
Payment Information:
- Cash, Check, Credit and Debit Card Details: Processed via our payment processing company, Intuit, and handled securely in compliance with PCI standards. We do not see or store full card information.
- Third-Party Payment Platforms: Payments made through PayPal, Venmo, or Zelle are processed according to their respective privacy policies.
- Purpose: To process payments for services rendered.
Online Interactions:
- Contact Forms and Chatbots: Information you provide when filling out forms or interacting with AI chatbots powered by OpenAI’s ChatGPT via Zapier.
- Scheduling Appointments: Data collected when you schedule appointments online through Calendly.
- Newsletter Subscriptions: Email addresses collected when you opt-in to receive our newsletters or email blasts.
- Purpose: To facilitate communication, scheduling, and provide you with updates and promotional materials if you’ve opted in.
Automatically Collected Data:
- Cookies and Similar Technologies: Data collected through cookies, including browsing history, preferences, and interaction with our website.
- IP Address and Browser Information: Collected to help with spam detection and website analytics.
- Purpose: To enhance user experience, analyze website usage, and for advertising and security purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect and use personal data about you:

Functional Cookies: To remember your preferences and improve functionality.
Analytical Cookies: Used by Google Analytics to track website usage and performance.
Advertising Cookies: Used by Google Ads to serve personalized advertisements based on your interests.

Your Choices:

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being set.
To opt-out of Google Analytics, you can use the Google Analytics Opt-out Browser Add-on.

5. How We Use Your Data

We use your personal data for the following purposes:

Service Provision: To provide, maintain, and improve our services.
Communication: To contact you regarding appointments, services, and respond to your inquiries.
Marketing: To send you promotional materials and newsletters if you have opted in.
Legal Compliance: To comply with legal obligations and resolve disputes.
Security: To protect our website and services from security threats.

6. Data Sharing and Third Parties

We may share your personal data with:

Service Providers:
- Payment Processing: Intuit for credit and debit card transactions.
- Scheduling Services: Calendly for appointment scheduling.
- Chatbot Services: OpenAI’s ChatGPT via Zapier for AI chatbot interactions.
- Hosting and Domain Services: HostGator and GoDaddy for website hosting and domain management.
Analytics and Advertising:
- Google Analytics: To collect website usage data.
- Google Ads: To serve personalized advertisements.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

Third-Party Privacy Policies:

Google Privacy Policy: https://policies.google.com/privacy
Calendly Privacy Policy: https://calendly.com/pages/privacy
Zapier Privacy Policy: https://zapier.com/privacy
Intuit Privacy Policy: https://www.intuit.com/privacy/

7. International Data Transfers

While we do not directly transfer your data internationally, some third-party service providers may process your data outside your country of residence. These providers are responsible for ensuring appropriate safeguards are in place.

8. Data Retention

We retain your personal data as follows:

Contact and Client Information: Retained for the lifetime of our business to provide ongoing services.
Payment Information:
- Credit and Debit Cards: Information is processed securely by Intuit and not stored or retained by us.
- Checks: Deposited via mobile banking with Chase Bank; physical checks are either destroyed or retained securely by the bank.
Comments and Metadata: Retained indefinitely to recognize and approve follow-up comments automatically.
Newsletter Subscriptions: Retained until you unsubscribe or request deletion.

9. Your Rights

Under applicable data protection laws, including GDPR and CCPA, you have the following rights:

Right to Access: Obtain a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to the processing of your data for certain purposes.
Right to Non-Discrimination: Not to receive discriminatory treatment for exercising your privacy rights.

To Exercise Your Rights:

10. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us to request deletion.

11. Security Measures

We implement robust security measures to protect your personal data:

Encryption: Secure transmission of sensitive information.
Access Controls: Restricted access to personal data.
Secure Hosting: Utilizing security features provided by our hosting services.
Data Disposal: Shredding of physical documents that are no longer needed.

12. Automated Decision-Making and Profiling

We use AI chatbots powered by OpenAI’s ChatGPT via Zapier to provide automated responses to inquiries. This technology does not make decisions that produce legal effects or significantly affect you.

13. Data Breach Procedures

In the event of a data breach:

Notification: We will notify affected individuals via email or traditional mail as required by law.
Actions: We will take necessary steps to mitigate the breach and prevent future occurrences.

14. Changes to This Privacy Policy

We may update this Privacy Policy as needed:

Notification: Changes will be posted on our Privacy Policy page with a “Last Updated” date.
Review: We encourage you to periodically review this page for the latest information on our privacy practices.

15. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Address:

Transition TV, LLC
Grand Haven, Michigan 49417
USA
Website: Contact Us
Email: [Insert Email Address]

16. Additional Information

Third-Party Links: Our website may contain links to other sites. We are not responsible for the privacy practices of such sites.
Data Processing Agreements: We ensure that all third-party service providers adhere to data protection agreements.

17. Social Proof Marketing

We use a 3rd party social proof marketing tool to display social proof notifications on our website. These notifications inform visitors about recent activities, such as new bookings, reviews, contact form submissions, quote requests, newsletter subscriptions, and real-time visitor counts. This helps enhance user experience and build trust in our services.

Data Collected and Displayed

First Name: We display only the first name of the individual involved in the activity.
Location: General location information (e.g., city or state) may be displayed.
Type of Service or Activity: We mention the type of service booked or the nature of the activity (e.g., “Booked an antenna installation,” “Left a review,” “Subscribed to our newsletter”).
Time of Activity: A relative timestamp indicating when the activity occurred (e.g., “3 hours ago”).

Protection of Personal Information

Anonymity: We do not display middle names, last names, addresses, email addresses, phone numbers, or any other personally identifying information.
Data Minimization: Only the minimal amount of information necessary for social proof is collected and displayed.
No Sensitive Data: We do not collect or display any sensitive personal data in these notifications.

Legal Basis for Processing

We process this information based on:

Legitimate Interests: Promoting our services and enhancing user trust without overriding your rights and freedoms.
Consent: Where required by law, we obtain your explicit consent before using your information for social proof notifications.

Consent and Opt-Out

Obtaining Consent: When you engage in activities such as bookings, reviews, or subscriptions, you will be given the option to consent to the use of your first name and activity for social proof notifications.
Right to Withdraw Consent: If you have previously consented but wish to opt out, you may do so at any time by contacting us via our Contact Us page or emailing us at [Insert Email Address]. We will promptly cease using your information in social proof notifications.

Your Rights

Under applicable data protection laws, you have the right to:

Access: Request access to the personal data we hold about you.
Rectification: Request correction of any inaccurate personal data.
Erasure: Request deletion of your personal data used for social proof notifications.
Restriction: Request limitation of how we process your personal data.
Objection: Object to the processing of your personal data for social proof purposes.
Data Portability: Request transfer of your personal data to you or a third party.

To Exercise Your Rights

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Processors

The 3rd party software operates within our website’s infrastructure. No personal data used for social proof notifications is shared with external third parties beyond those mentioned in this policy.

International Data Transfers

All data processing related to social proof notifications occurs within our secure servers. We do not transfer this data internationally.

Action Steps for Users

Review Consent Options: When engaging with our services, look for the consent checkbox regarding social proof notifications.
Opt-Out if Desired: If you prefer not to have your first name and activity displayed, you can opt out at any time.

Contact Information

If you have any questions or concerns about how we handle your personal data in relation to social proof marketing, please contact us:

Address:
Transition TV, LLC
Grand Haven, Michigan 49417
USA
Online form: Contact Us

Additional Notes

Updates to This Policy: We may update this section as needed to reflect changes in our practices or for legal compliance. The “Last Updated” date at the top of our Privacy Policy indicates the most recent changes.
Children’s Privacy: Our social proof notifications do not include data from individuals under the age of 18.

By using our services, you acknowledge that you have read and understood this Privacy Policy.