Customer Support & Troubleshooting
Here to help.
Already a customer? Let’s get your TV working again. Most issues can be solved in just a few minutes.
WEAK OR "NO SIGNAL"?
Try the Troubleshooting Guide before scheduling service. It's often the quickest fix.
Warranty Information
| Service | Warranty |
|---|---|
|
12 Months |
|
|
90 Days |
|
|
Starlink Install Service |
90 Days |
|
Transition TV Purchased Equipment |
1 Year |
|
Customer Pre-purchased Equipment |
None |
- Damage caused by storms, lightning, power surges, fallen trees or branches, animals, roof work, customer modifications, tampering, or third-party reconfigurations is not covered.
- Advanced signal evaluation
- Check home interference
- Check area interference
- Whole home coax testing
- Equipment failure replacement
- Connectors and loose ends
- Filter failures or issues
- TV Tuner diagnostic
- Incorrect input verification
- Antenna aim and placement
- Ground faults or disconnect
- Splitters and amplifiers
- Antenna replacement
- TV scan and setup help
- Grounding equipment
- Return visit if necessary
- Priority scheduling
- Direct communication
BEFORE YOU CONTACT ME
You may be able to fix the issue yourself.
QUICK CHECKS
Fixes more problems than you’d think!
- Recently added LED lights or devices?
- Correct TV input selected
- Amplifier plugged in
- Channel scan performed
- Other TVs tested
- Recent storm?
- Recent roof work?
- These checks solve most TV signal problems.
NEED SOMETHING ELSE?
Select a service to learn more.
REQUEST SUPPORT
Fill out the form below and I’ll personally review your request. Most customers receive a response within one business day.
LOOKING FOR ANOTHER SERVICE?
HELPFUL RESOURCES
My channels disappeared after a storm.
First check your TV input, power inserter, and perform a channel scan. If the problem continues, submit a support request.
Why is only one channel breaking up?
A single channel can be affected by weather, tree growth, seasonal foliage, transmitter maintenance, or interference while other channels remain perfect.
Do I need to rescan my TV?
Yes. After installing a new antenna, replacing equipment, or when local stations make broadcast changes, performing a new channel scan is recommended.
Is my installation still under warranty?
New antenna installations include a 12-month workmanship warranty. Antenna repairs include a 90-day workmanship warranty. Manufacturer warranties vary by product.
What isn't covered under warranty?
Damage from lightning, wind, storms, power surges, animals, roof work, customer modifications, or work performed by others is not covered.
Can I upload pictures of the problem?
Yes. Photos of your antenna, TV screen, damaged cables, or installation help diagnose many issues before a service visit.
How quickly will I receive a response?
Most support requests receive a response within one business day.
Do you offer phone support?
Absolutely, for existing customers only. Many issues can be solved over the phone, saving you the cost of a service call.
Do I need to schedule an appointment first?
Not always. Start with the Troubleshooting Guide or submit a support request. If an on-site visit is needed, you’ll be able to schedule one.
Can you service antennas you didn't install?
We can still help, just know that we don’t cover any other company’s guarantees or workmanship. I regularly repair, upgrade, and troubleshoot systems installed by other companies or homeowners.
Still Having Trouble?
Still having trouble? I’ll diagnose the problem and explain your options before any repair begins.
Missing
Channels
Storm
Damage
Pixelation
Issues